We offer a one year warranty on all of our jewelry for damage caused by manufacturing defects. please have your original proof of purchase when you call, email or stop by. however, if your recent footwear purchase has a manufacturing defect in materials or workmanship, please contact the shop ( click here for store locations) where you purchased the item and we will be happy to assist you. We are unable to repair damage caused by regular wear and tear. however, for any manufacturing defects within one year of purchase, please contact the shop ( click here for store locations) where you purchased the item and we will be happy to assist you. due to the delicate nature of our designs, we are unable to repair damage caused by regular wear and tear. a copy of the proof of purchase (original receipt, pack slip, or credit card statement)Īll of our apparel is seasonal, and we provide you with extra buttons or beads in case any go missing (be sure to keep them safely stored!).photos of the item clearly showing the problem.the style number (can be found on the white tag inside the product).if you choose to contact customer service via e-mail, please include: if you do not have a shop near you, please contact customer service team in your region. we invite you to bring your handbag back to one of our shops ( click here for store locations). for any manufacturing defects within this timeframe, repairs are on us (our apologies!). HANDBAGS, BABY BAGS AND WALLETSĮnjoy a one year warranty on our handbags, baby bags, and small goods. for inquiries, please contact our kate spade china office. *we're sorry! we cannot offer these accommodations in china. for inquiries, please contact our kate spade south america office. *we're sorry! we cannot offer these accommodations in brazil. United states & middle & see your country listed here? please contact us via email we are unable to assist with purchases made from non authorized retailers. if you have any questions, please contact our regional centers below to answer any questions! if you will be visiting your local kate spade new york store for assistance, please bring the original proof of purchase. take a peek at our global product warranties below. At kate spade new york, we believe in all of our products and hope you are as delighted with them as we are.
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